Individual Client Protection & Loyalty

Whether you’re an individual client who doesn’t know much about property or buildings, or a large commercial client turning a profit, we don’t take advantage of anyone coming to us for help. Your home is a small piece of the world that belongs to you, and if you need help to take care of it you’ll want someone you can trust. We can help not only with your project, idea, or any issues you have, but in offering great value for money and iron-clad quality assurance. 

Client Loyalty & Value for Money

  • We offer loyalty discounts to clients returning to us after they’ve received a service from us, even if it is a different service or relating to a new home!

  • If you refer us to someone you know, whether a family, friend, neighbour or associate, and they book with us, we will offer you 5% off your next service with us. That’s as well as offering your referee 5% off their service too

  • If, in the highly unlikely event, we do not deliver a service in the timeframe we have committed to, and have not provided reasonable communication or reasoning, we will credit back 5% of the service cost to you

Client Protection & Assurance

  • We offer total transparency, and we clearly define our service and costs for you to review and approve in advance, so you know exactly what to expect from us

  • From the initial no-obligation, free chat before you decide what you need from us, through to the aftercare included as standard, you’re covered from end-to-end

  • We’re very outcome focused and pride ourselves on our client results. In the highly unlikely event there was an issue with our service, we are committed to working with you to correct any concerns straight away 

  • Take a look at our credentials for assurance we have the right qualifications, skills and experience, and, where relevant, the right memberships and accreditations

  • With a professional standard dedicated to integrity and being values-led, you can be reassured of our commitment to ethical practice and that we will live by our philosophy and mission

  • We never take on more work than we can handle, so that we can always deliver our commitments to our clients on time and with exceptional quality

Get in Touch

Have a question or project in mind? Want a personalised quote or consultation? Share a few details and let's start the conversation. We're excited to connect with you!